Microsoft - Chennai

Experience - 2 to 4

Key Skills - Customer support and service delivery, Technical troubleshooting, Case management, Escalation handling, Service level agreement management, KPI monitoring, Process compliance, Technical readiness and training, Product and service knowledge, Content creation and documentation, Knowledge management, Change management, Stakeholder collaboration, Cross-team coordination, Customer experience management, Problem solving, Root cause analysis, Quality assurance, Communication and influencing skills, Relationship management, Project and program management, Microsoft products and services, Data analysis and reporting, Operational excellence,

Wipro - Mumbai

Experience - 1 to 3

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

Wipro - Pune

Experience - 0 to 2

Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,

Wipro - Hyderabad

Experience - 5 to 8

Key Skills - Data Analysis & Interpretation, Business Intelligence (BI) & Reporting, Dashboard Creation (Power BI / Tableau / Excel), SQL, Data Warehousing & Data Modelling, Data Cleaning, Validation & Automation, Predictive Analytics & Statistical Modelling, KPI Development & Performance Tracking, Process Improvement & Efficiency Optimization, Client Relationship Management, Survey Design & Data Visualization,

Wipro - Delhi

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Customer support, Technical troubleshooting, SLA adherence, Query resolution, Ticket management, Incident documentation, Problem diagnosis, Client communication, Email support, Call handling, Knowledge base usage, Product support, Product navigation assistance, Escalation management, Trend analysis, Customer service, Professional communication, Record keeping, Process compliance, Multi-tasking, Time management, Attention to detail, Learning agility, Product training participation, Self-learning, Client relationship management, Alternative solution offering, Follow-up coordination, Documentation skills.,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

Wipro - Mumbai

Experience - 0 to 2

Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,

Wipro - Hyderabad

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Data Analysis & Interpretation, Business Intelligence (BI) & Reporting, Dashboard Creation (Power BI / Tableau / Excel), SQL, Data Warehousing & Data Modelling, Data Cleaning, Validation & Automation, Predictive Analytics & Statistical Modelling, KPI Development & Performance Tracking, Process Improvement & Efficiency Optimization, Client Relationship Management, Survey Design & Data Visualization,

Wipro - Mumbai

Experience - 0 to 2

Key Skills - Strong Communication & Interpersonal Skills, Customer Handling & Relationship Management, Problem-Solving & Analytical Thinking, Time Management & Multitasking, Attention to Detail, Team Collaboration & Coordination, Adaptability & Quick Learning, Process Adherence & Documentation, Basic Technical Troubleshooting (if required for the role), Proficiency in MS Office (Excel, Word, PowerPoint), Task Prioritization & Deadline Management, Professional Email & Call Etiquette, Ability to Follow Standard Operating Procedures (SOPs), Escalation Handling & Issue Resolution,

Wipro - Bangalore

Experience - 3 to 5

Key Skills - Data Analysis & Interpretation, Business Intelligence (BI) & Reporting, Dashboard Creation (Power BI / Tableau / Excel), SQL, Data Warehousing & Data Modelling, Data Cleaning, Validation & Automation, Predictive Analytics & Statistical Modelling, KPI Development & Performance Tracking, Process Improvement & Efficiency Optimization, Client Relationship Management, Survey Design & Data Visualization,

Wipro - Bangalore

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Bangalore

Experience - 0 to 2

Key Skills - Data Analysis & Interpretation, Business Intelligence (BI) & Reporting, Dashboard Creation (Power BI / Tableau / Excel), SQL, Data Warehousing & Data Modelling, Data Cleaning, Validation & Automation, Predictive Analytics & Statistical Modelling, KPI Development & Performance Tracking, Process Improvement & Efficiency Optimization, Client Relationship Management, Survey Design & Data Visualization,

Wipro - Hyderabad

Experience - 0 to 2

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,